Privacy Policy

Section 01

Who We Are

Data Controller: Lorraine Connell, trading as Lorraine Connell Coaching

Website: www.lorraineconnellcoaching.com

Email: lorrainedonoghueconnell@gmail.com

Location: Ireland

As a business based in Ireland, this website operates in compliance with the General Data Protection Regulation (GDPR) as enforced by the Data Protection Commission (DPC) of Ireland.

Section 02

What Data We Collect

We only collect data that you provide voluntarily. This may include:

• First name and last name — when you sign up for a free guide, a discovery call, or a coaching programme
• Email address — to send you the content you requested and relevant follow-up emails
• Phone number — if you provide it when booking a discovery call
• Business information — such as team size, if you share it when enquiring about coaching
• Payment information — processed securely through Systeme.io's payment system; we do not store card details ourselves

We do not collect sensitive personal data (such as health, financial, or identification data) and we do not use cookies for tracking or advertising purposes beyond standard website analytics.

Section 03

Why We Collect Your Data

We collect and use your personal data for the following purposes:

• To deliver content you requested — such as The Bottleneck Breaker free guide or other resources
• To send follow-up emails — practical, relevant emails related to business coaching and the topics you signed up for
• To respond to enquiries — if you contact us directly via email or a contact form
• To deliver coaching services — if you purchase a programme or book a discovery call
• To improve our content — understanding what is useful to our audience helps us create better resources

The legal basis for processing your data is your consent (Article 6(1)(a) GDPR) when you sign up via a form, or legitimate interests / contractual necessity (Article 6(1)(b) and (f) GDPR) when you purchase a service or make an enquiry.

Section 04

How Long We Keep Your Data

We keep your personal data only for as long as is necessary:

• Email subscribers — your data is held until you unsubscribe, after which it is removed from our active list within 30 days
• Coaching clients — records are retained for up to 3 years after the end of our working relationship for legitimate business and accounting purposes
• Enquiries — contact details from general enquiries are deleted after 12 months if no further engagement takes place

You can request deletion of your data at any time — see Section 6 below.

Section 05

Who We Share Your Data With

We do not sell, rent, or trade your personal data with third parties. We use a small number of trusted platforms to operate our business, each of which processes data on our behalf:

• Systeme.io — our website, email, and funnel platform. Data is stored securely on their servers. View their privacy policy at systeme.io/privacy-policy
• Google — for calendar booking (Google Calendar) and email communication (Gmail). View Google's privacy policy at policies.google.com/privacy

All third-party platforms we use are GDPR-compliant. We do not transfer your data outside the European Economic Area (EEA) without appropriate safeguards in place.

Section 06

Your Rights Under GDPR

As someone based in the EU/EEA, you have the following rights regarding your personal data:

To exercise any of these rights, please contact us at lorrainedonoghueconnell@gmail.com. We will respond within 30 days.

Section 07

Email Marketing

When you download a free resource or sign up via a form on this website, you are giving your consent to receive emails from Lorraine Connell Coaching. These emails may include the resource you requested, follow-up tips and content, and occasional information about coaching services.

You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any email. Once you unsubscribe, we will not send you further marketing emails.

We do not send unsolicited emails and we never share your email address with other marketers.

Section 08

Cookies

This website is hosted on Systeme.io which may use essential cookies to operate the site (for example, to remember form progress or session state). We do not use advertising cookies, retargeting pixels, or third-party tracking cookies.

If you have concerns about cookies, you can clear or block them through your browser settings at any time.

Section 09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this page periodically.

Continued use of this website or our services after any changes constitutes your acceptance of the updated policy.